Our Services
Workstream Services
Dynamic organizations will find Workstream a powerful partner to:
- Map operations to create a better understanding of current capabilities
- Leverage and customize existing processing capabilities
- Redesign, improve and optimize business processes in response to market pressure and customer needs
- Simulate and test solutions prior to implementation, delivering processes that run smoothly and efficiently
- Implement business process monitoring with customized real-time dashboards and long term trend analysis
- Ensure optimal productivity while keeping costs down
- Facilitate rapid controlled growth with existing resources and expertise.
- Deploy new products rapidly without the need for lengthy, complex development projects.
Support
Workstream provides a range of post-implementation support services to ensure your re-designed processes, dashboards and applications will continue to fulfill your needs in the future.
Support services include:
- Training new personnel
- Temporary staffing by Workstream-trained business analysts and developers
- Software and application maintenance
- Undertaking new projects
- Capacity planning
- Process reviews
Consulting
Dynamic organizations will find Workstream a powerful partner to:
- Workstream consultants, using Workstream BusinessAnalyst (WBA) and our proprietary Process Improvement methodology work with your business managers and staff. We rapidly capture your business process flows, process metrics and staffing and analyse this data using our unique software tools. Workstream analysts use the resulting data to redesign and optimize the processes.Process improvement can be a combination of policy changes, process task changes and selective automation. We model these alternative approaches using WBA’s in-built simulator. Our consultants will give you a picture of how the improved process works. Importantly, they provide a quantitative representation of how their recommendations will directly impact your organization. Therefore, you will know the exact outcome of any process improvements/changes that you will make before implementing them.
Process Improvement Implementation
- Once re-design is complete, it is time to implement the new processes. Working with you, our consultants will determine where processes can be automated using Workstream RapidAutomator to enhance overall productivity and effectiveness of your business. Your “off-the-shelf” software may only be meeting part of your complex business issues or may not be meeting them at all. Our consultants analyze your organizations’ needs and business processes in order to advise you on the suitability and compatibility of your in-house software and any gaps in functionality.Workstream can build custom software to provide the perfect solution. This will benefit you by providing applications which meet your specific needs and not just the industry standard. Our consultants will advise you about creating programs to automate your services thereby saving you time and cost. We will provide bespoke solutions which will integrate with your current IT investments or assist your IT staff in its development efforts. Our Business Analysts will also work with your business managers to plan and sequence required policy changes, changes to manual processing and staff training. Workstream can provide all required training or ‘train your trainers’.
Process Monitoring
- Once our consultants have re-designed your processes and helped you to implement them you will be able to monitor the results using Workstream QualityTrack. Through a unique series of dashboards and management reports you can monitor process performances of any part of the whole of your organization. Workstream consultants will help your business managers determine which Key Performance Indicators to monitor and how. We can customize dashboards and reports to provide the information you need to manage your processes. Workstream technical experts can help your IT team implement your dashboards and reports and teach them how to manage them over the long term.
Development
Workstream provides a complete range of application development services:
- Workstream Business Analysts work with you to define requirements for process automation through a process redesign project. (See Consulting for more detail)
- Workstream Analysts and Design Specialists produce a functional specification and technical design based on your internally generated requirements or those created in a Workstream process redesign project.
- Workstream’s Application Development Team quickly turns the specifications and design into fully automated processes using Workstream’s proprietary Workstream RapidAutomator.
- Workstream’s Test Team thoroughly tests the new system before turning it over to you.
Implementation
Software Installation
Workstream provides all the documentation you need so you can install Business Suite software, Predefined Business Processes or custom developed Workstream software in your data center. Where you need help, we can assist your staff in the installation process.
Hosting
We can also run all Workstream web applications, whether Business Suite tools, Predefined Business Processes or custom developed software as a web service in our hosted data center.
User Training
Workstream will provide end users with appropriate training on your new system. Courses are available for standard Workstream Business Applications. We will also design training for custom developed software. Workstream offers both on-site end user training and ‘train the trainer’ course. Training is complemented by detailed user manuals and on-line documentation.
Post-Implementation Support
Workstream provides a range of post-implementation support services to ensure your re-designed processes, dashboards and applications will continue to fulfill your needs in the future.
Support services include:
- Training new personnel
- Temporary staffing by Workstream-trained business analysts and developers
- Software and application maintenance
- Capacity planning
- Process reviews
- Undertaking new projects
Workstream Automation
Founded in 2003 by a team of experienced IT and business professionals to deliver business process software tools and methodologies that enable clients to analyse, refine and implement change to their businesses.
Our vision is to enable our clients to sharpen their processes and hit their targets in a reduced time span.