Workstream BusinessAnalyst (WBA)

Maximize efficiency by mapping, analyzing and optimizing business processes. Reduce costs, improve information flows and decrease processing times.

CAPTURE & IMPROVE PROCESSES

Workstream BusinessAnalyst (WBA) is a software tool for mapping and analyzing resources and business processes.

Use WBA to map the roles and job assignments of all employees and resources involved in a process, and then use the Capacity Modelling feature to capture the work load being taken on by each resource. Once the processes have been mapped and approved, this vital data can then be used to re-design the processes to reduce costs, improve information flows and decrease process times.

WBA’s intuitive Graphical User Interface helps users to rapidly develop process maps, perform analysis through easy-to-understand detailed graphs and deploy re-designed processes efficiently.

FEATURES

Workstream BusinessAnalyst offers a structured approach to mapping and understanding your processes, enabling you to identify any underlying problems.

WBA follows 3 simple steps to achieve process improvement:

• 1. Map First it creates a snapshot of your organization’s current processes.

  Workstream BusinessAnalyst identifies roles and Key Performance Indicators. It quickly and easily creates flowcharts and process diagrams showing your organization’s current processes and resource utilization:

  

  • Type and count of resources
  • Time spent on each task by each resource type
  • External delays
  • Decision points and probability of each decision
  • Volumes
• 2. Analyze Next, it shows how current processes measure up in terms of time, resources, cost and efficiency.

  Workstream BusinessAnalyst’s user-friendly capacity models highlight process flow and resource utilization problems. These models highlight deviations from your business standards. They help you identify opportunities for improvement in process flow, internal policies and resource utilization. Specifically, they identify instances of:

  • Resource mismatch: Too few resources, resulting in long or unpredictable turnaround times OR too many resources, resulting in increased costs.
  • Operational bottlenecks: Time delays, resulting in an inability to handle increasing business volume, poor customer service and extra cost.
• 3. Optimize Finally Workstream BusinessAnalyst shows how redesigned processes can optimize performance.

  Workstream BusinessAnalyst allows you to run multiple simulations of proposed changes including alternative process redesigns and evaluate the impact on your chosen Key Performance Indicators.

  

BENEFITS – MORE THAN JUST A PROCESS MAPPING TOOL

Use Workstream BusinessAnalyst to quickly and easily:

• Use Resources Efficiently: Optimize process design and process flow to maximize capacity, cut costs, reduce turnaround time and improve customer service.
• Plan For the Future: Simulate models of optimized processes to predict resource utilization, performance and capacity before executing any changes.
• Make informed decisions regarding resource allocation based on strategic directions and business objectives.