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Process Architecture

A Process is a systematic series of actions directed to some end. It involves steps and decisions about the way the actions are accomplished. A process is an established and usually routine set of interdependent and linked procedures or steps to convert something from one form to another, such as processing paperwork to grant a loan, or converting computer data from one form to another. Each procedure consumes one or more resources (employee time, money) to convert inputs (e.g., data) into outputs. These outputs then serve as inputs for the next stage until the desired goal or end result is reached.

The process that one follows is as important as the results that are produced by the process. If results are viewed as the ‘destination’, then the process can be viewed as the ‘vehicle’ that gets you there. Without understanding the underlying process, it is difficult to know how a result was achieved or how effective the process is at delivering the result.

A Workstream Process consists of:

  • Tasks
    The individual steps or procedures which are linked together to produce a desired goal or end result.
  • Flows
    The links between tasks usually requiring an action or decision by an individual or automated system.
  • Roles
    The functions assumed or parts played by individuals or automated systems in the various steps of the process. Roles include generic functions such as initiating, interviewing, claims adjusting, approving, etc.
  • Task time estimates
    ‘Baseline’ estimates of time required to complete a task. These can be imported from Workstream BusinessAnalyst (WBA) or otherwise determined.
  • Graphical process map
    Representation of the overall flow of activities and control in the process.